Spice Street
Effective Date: 08/05/2026
Welcome to Spice Street. These Terms & Conditions govern your use of our website, restaurant services, table booking system, online ordering system, and any other services provided through our website.
By accessing or using our website, you agree to follow these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Spice Street
Spice Street is a restaurant based in Prayagraj, Uttar Pradesh, offering vegetarian Indian food with a modern touch and traditional flavours.
Our website is designed to provide information about our restaurant, menu, services, events, offers, table bookings, and online ordering, where available.
2. Website Use
You agree to use this website only for lawful purposes. You must not:
- Misuse the website
- Attempt to hack, damage, or disrupt the website
- Submit false or misleading information
- Copy or misuse website content without permission
- Use the website for fraudulent activities
- Violate any applicable laws or regulations
We reserve the right to restrict access to users who misuse our website or services.
3. Menu Information
We try our best to keep our menu, pricing, food descriptions, and availability updated. However, menu items, prices, offers, and availability may change without prior notice.
Images shown on the website are for representation purposes only. The actual food presentation, portion size, or packaging may vary.
4. Table Bookings
If our website allows table reservations, you agree to provide accurate booking details.
Spice Street reserves the right to:
- Accept or reject bookings
- Cancel bookings due to unavoidable circumstances
- Change booking timing with prior communication
- Release reserved tables if the customer arrives late beyond the allowed waiting time
For large group bookings or event reservations, advance confirmation may be required.
5. Online Orders
If online ordering is available through our website, you agree to provide correct order, contact, and delivery details.
Spice Street is not responsible for delays or failed deliveries caused by:
- Incorrect address
- Wrong phone number
- Customer unavailability
- Weather conditions
- Traffic issues
- Technical problems
- Third-party delivery partner delays
We reserve the right to cancel orders due to item unavailability, payment issues, or operational limitations.
6. Payments
Payments may be accepted through cash, UPI, cards, online payment gateways, or other available methods.
For online payments, transactions are processed through secure third-party payment providers. Spice Street is not responsible for technical issues, payment failures, or delays caused by third-party payment platforms.
If an amount is deducted but the order is not confirmed, please contact us with payment details for support.
7. Cancellation and Refund Policy
Cancellation and refund requests will be handled based on the status of the order or booking.
Food Orders
Once food preparation has started, cancellation may not be possible.
Refunds, if applicable, may be processed in cases such as:
- Payment deducted but order not confirmed
- Item unavailable after payment
- Order cancelled by Spice Street
- Duplicate payment
Refund processing time may depend on the payment provider or bank.
Table Bookings
For regular table bookings, cancellation rules may vary depending on the booking type. For paid event bookings or special reservations, cancellation charges may apply.
8. Offers and Promotions
Spice Street may run offers, discounts, coupons, or promotional campaigns from time to time.
We reserve the right to:
- Modify or cancel offers without prior notice
- Reject invalid or expired coupons
- Limit offers to specific items, dates, or users
- Prevent misuse of promotional codes
Offers cannot be exchanged for cash unless clearly stated.
9. Events and Catering
If Spice Street provides event hosting, catering, party bookings, or private dining services, all details such as date, time, menu, pricing, guest count, and advance payment must be confirmed before final booking.
Spice Street reserves the right to modify event arrangements due to operational, safety, or unavoidable reasons.
10. Allergies and Food Preferences
Customers are advised to inform us about any allergies, dietary restrictions, or specific food preferences before placing an order or dining with us.
While we take reasonable care, we cannot guarantee that food items are completely free from allergens, as dishes may be prepared in a shared kitchen environment.
11. Intellectual Property
All content on this website, including text, images, logo, design, menu content, graphics, and branding elements, belongs to Spice Street unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.
12. Third-Party Services
Our website may use third-party services such as payment gateways, delivery platforms, Google Maps, social media links, analytics tools, or booking plugins.
We are not responsible for the services, policies, errors, or actions of third-party platforms.
13. Limitation of Liability
Spice Street will not be liable for any direct, indirect, incidental, or consequential damages arising from:
- Use or inability to use the website
- Incorrect information submitted by users
- Technical errors
- Payment gateway issues
- Third-party service issues
- Food delivery delays
- Temporary website downtime
We aim to provide accurate and reliable information, but we do not guarantee that the website will always be error-free or uninterrupted.
14. Changes to Terms & Conditions
Spice Street may update these Terms & Conditions at any time. Updated terms will be posted on this page with the revised effective date.
By continuing to use our website after changes are made, you agree to the updated terms.
15. Governing Law
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Uttar Pradesh, India.
16. Contact Us
For questions related to these Terms & Conditions, please contact us at:
Spice Street
Indra Bhawan, Subhash Chauraha Civil Lines, 211001, Uttar Pradesh
Email: help@spicestreet.com
Phone: 7457989208
Website: restaurant.design-by-ravi.com